Sabrina Swaby: Customer Service Assistant

 
Video Transcript

Who Could Be A Housing Officer?

A relevant qualification is useful but not essential for this type of work. Experience and the right personal qualities can be just as valuable.

Housing Officers sometimes deal with difficult situations such as evictions and disagreements between neighbours so they have to be strong, tactful communicators. Good IT skills and the ability to follow policies and procedures are also important.

85% of interviewed housing sector employees think they are doing a worthwhile job

Sheffield is England’s 4th largest city.

Half of Sheffield’s population lives within 15 minutes of open countryside.

The average travel-to-work time in Sheffield is just 23 minutes.

The general cost of living in Sheffield is one of the lowest in the UK.

The cost of living in Sheffield is 25% lower than in London.

More than 150,000 people are employed in housing and housing management in the UK.

42,000 households receive services from Sheffield Homes.

Sheffield Homes has been awarded a national quality standard for excellence in customer services.

A huge 80% of people working in housing think it's an exciting and challenging place to be.

Sheffield ranks as ‘the UK’s safest city’

Sheffield is the only English city to include part of a National Park in its boundaries.