Sabrina Swaby: Customer Service Assistant

 
Video Transcript

Nick Tryon: Housing Officer

My name is Nick. I work for Sheffield Homes, formally the Housing Department, and have been here for 25 and a half years, and I’d like to tell you a short story of what I deal with.

I dealt with a customer during an interview whose parents has passed away quite suddenly within 2 days of each other and she was very distraught. I had to be a good listener and slowly talk to her and at the end of the interview I made her happier and smile again because I was so caring and made sure I was doing the right thing.

And the other little story I was involved with is dealing with a project adding security to one of our community centres and also helping out with a counsellor.

And that’s just some of the stories I’ve been involved with in my job at Sheffield Homes.

85% of interviewed housing sector employees think they are doing a worthwhile job

Sheffield is England’s 4th largest city.

Half of Sheffield’s population lives within 15 minutes of open countryside.

The average travel-to-work time in Sheffield is just 23 minutes.

The general cost of living in Sheffield is one of the lowest in the UK.

The cost of living in Sheffield is 25% lower than in London.

More than 150,000 people are employed in housing and housing management in the UK.

42,000 households receive services from Sheffield Homes.

Sheffield Homes has been awarded a national quality standard for excellence in customer services.

A huge 80% of people working in housing think it's an exciting and challenging place to be.

Sheffield ranks as ‘the UK’s safest city’

Sheffield is the only English city to include part of a National Park in its boundaries.