Life as a Housing Officer
Housing Officers manage Sheffield Homes tenancies for a group of properties. It’s a varied, rewarding role that involves working with a range of different people and contacts including tenants, social care agencies, repair teams, and welfare rights organisations. They work partly out in the community and partly in the neighbourhood office.
One of their jobs is to assess the needs of people applying for housing and match them up with suitable homes. Once a tenancy agreement has been signed, they make sure the tenant sticks to it. This could involve monitoring rent payments, putting tenants in touch with benefits agencies, and dealing with issues like anti-social behaviour.
Housing Officers also oversee the maintenance of properties, carrying out inspections to ensure they’re in a good state of repair. They then liaise with repair teams to sort out anything that needs fixing.
In the office, Housing Officers keep up-to-date with paperwork, such as writing letters to tenants, producing budget returns, or recording statistical information. They also spend time advising tenants over the phone and covering reception duties.
