Sabrinba Swaby
Hi, my name is Sabrina Swaby and I’m a Customer Service Assistant. I’ve been with Sheffield Homes since April 23rd 2007 and I’d like to tell you a little story.
During the floods in Summer 2007 we had quite a few people call us in the call centre with questions and concerns and comments about the way that it had devastated the city. Thankfully we were prepared for the calls we were getting so were able to give people advice and point them in the right direction. So even though it was a very unfortunate circumstance, it was rewarding to know that we could help people in any way possible.
Some people were upset, some were just grateful for any help we could give, so when we had the opportunity to assist more we jumped at the chance. Some of us decided to attend the area where the floods were and some others, like myself, decided to help in the emergency contact centre. We had people call us up there, and again, we would give information. Some would offer to make donations and say, “I’ve got a big house! Does anyone need a room for the night?” and they would come and give us some assistance.
I got so much from the experience, I decided to carry on volunteering as a CSA in the community. I went out to visit some of the flood victims and got to see how they were doing and made sure they knew about all the services and grants that were available to them. It was obvious some people needed support as they were living out of their garage, so it was nice to be able to help them.
I’m still volunteering as a CSA now through the Major Incident Response Group of Sheffield Council, which means I’ll be fully trained and will have a specific role to help people. And that’s my story of working at Sheffield Homes!
